Terms and Conditions
Cancelling your workshop booking
1. You may cancel your workshop booking at any time by informing Birth Nurture that you want to cancel by letter or email. Your cancellation will take effect on the date we receive your letter or email.
2. For your protection, you should get and keep proof of posting for any letter you have sent to us to cancel your booking.
3. We will acknowledge your cancellation by letter or by email within 7 days.
Refunds
1. If you are cancelling because your baby has arrived before the start of the workshop, you will receive a full refund for your workshop fee provided you cancel your place before the start of the workshop.
2. If it is necessary to cancel your booking before the workshop, as a result of the serious illness or death of yourself, your partner, or a close relative, we may refund all or part of your workshop fee. If it appears relevant to your specific circumstances, we may also offer other alternatives to complete cancellation, such as alternative workshops or one-to-one support.
3. You can cancel your place for any other reason before the start of the workshop. In these instances there will be a £30 administration fee.
Transferring your booking
1. To transfer your booking to another workshop before the workshop starts, you must follow the cancellation procedure above. When you tell us about your cancellation, you should also tell us what course you would like to book instead.
2. It is not possible to transfer to an alternative workshop that is full, even if it was offered to you previously.
3. If we transfer your booking from your current workshop to a different one, a £25 rebooking fee will replace the £30 cancellation fee.